Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, improve your experience, and provide insights into how users interact with the site. Crack The Code uses cookies and similar technologies to enhance your experience with our AI-powered platform.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

• Authentication cookies: Keep you logged in to your Crack The Code account
• Security cookies: Protect against cross-site request forgery and other security threats
• Session cookies: Maintain your session state as you navigate the platform
• Load balancing cookies: Ensure optimal performance across our servers

Performance Cookies

These cookies help us understand how you interact with Crack The Code to improve performance:

• Analytics cookies: Track page views, user journeys, and feature usage
• Error tracking cookies: Help us identify and fix technical issues
• Performance monitoring: Monitor site speed and responsiveness
• A/B testing cookies: Test different versions of features to improve user experience

Functional Cookies

These cookies enable enhanced functionality and personalization:

• Preference cookies: Remember your settings like theme preferences and language
• Editor state cookies: Save your work progress and editor configurations
• Customization cookies: Remember your dashboard layout and tool preferences
• Chat history cookies: Maintain context in AI conversations

Marketing Cookies

These cookies help us deliver relevant marketing content (with your consent):

• Advertising cookies: Show you relevant ads on other websites
• Social media cookies: Enable sharing functionality and track social engagement
• Campaign tracking cookies: Measure the effectiveness of our marketing efforts
• Retargeting cookies: Show you personalized content based on your interests

Third-Party Cookies

We work with trusted third-party services that may set their own cookies:

Analytics Services

• Google Analytics: Tracks website usage and user behavior
• Mixpanel: Analyzes user interactions with our AI features
• Hotjar: Records heatmaps and user session recordings

Support and Communication

• Intercom: Powers our customer support chat system
• Zendesk: Manages support tickets and knowledge base
• Mailchimp: Handles email communications and newsletters

Payment Processing

• Stripe: Processes payments and manages billing
• PayPal: Alternative payment processing

CDN and Performance

• Cloudflare: Content delivery and security services
• AWS: Cloud hosting and infrastructure services

Local Storage and Similar Technologies

In addition to cookies, we use other browser storage technologies:

• Local Storage: Stores your project data, preferences, and editor state locally
• Session Storage: Temporarily stores data during your browser session
• IndexedDB: Stores larger amounts of data for offline functionality
• Web Beacons: Track email opens and engagement
• Pixel Tags: Monitor user interactions and conversions

Cookie Duration

Session Cookies

These cookies are deleted when you close your browser. They're used for essential functions like keeping you logged in during your session.

Persistent Cookies

These cookies remain on your device for a specific period:

• Authentication cookies: Up to 30 days
• Preference cookies: Up to 1 year
• Analytics cookies: Up to 2 years
• Marketing cookies: Up to 13 months

Managing Your Cookie Preferences

Cookie Consent Manager

When you first visit Crack The Code, you'll see a cookie consent banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences by cookie category
• Learn more about each type of cookie

Browser Settings

You can also manage cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

Account Settings

Logged-in users can manage their cookie preferences from their account settings page, where you can update your choices at any time.

Impact of Disabling Cookies

While you can disable cookies, doing so may affect your experience:

Essential Cookies

Disabling essential cookies will prevent core functionality:

• You may not be able to log in or stay logged in
• Your session data may not be preserved
• Security features may not work properly
• Some pages may not load correctly

Non-Essential Cookies

Disabling non-essential cookies may result in:

• Loss of personalized features and preferences
• Less relevant content and recommendations
• Inability to track your progress across sessions
• Reduced functionality of integrated third-party services

Data Protection and Privacy

We are committed to protecting your privacy when using cookies:

• We only collect data necessary for the specified purposes
• Cookie data is encrypted in transit and at rest
• We regularly review and minimize data collection
• Third-party services are vetted for privacy compliance
• You can request deletion of your cookie data at any time
• We comply with GDPR, CCPA, and other privacy regulations

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you through:

• A prominent notice on our website
• Email notification to registered users
• Updates to the "Last updated" date at the top of this policy
• In-app notifications for active users

Your Rights

Depending on your location, you may have specific rights regarding cookies and tracking:

• Right to withdraw consent: Change your cookie preferences at any time
• Right to access: Request information about cookies and data collected
• Right to deletion: Request deletion of cookie-related data
• Right to object: Object to certain types of tracking
• Right to data portability: Export your data in a machine-readable format